Frequenty Asked Questions
Is there a fee?
Is there a contract?
What do I need to do to keep getting refunds?
Billing and payments
Is the service free?
How do I pay you for the service?
How often do you bill?
Do you store my data?
Is my data safe?
Is my credit card info secure?
How do you connect with the carriers?
Which service types and levels can you collect refunds for?
How many shipper accounts can I have under my ParcelScan account?
Tracking and refunds
Are refunds guaranteed?
How many refunds can I expect?
Do you track every package I send?
How long before I get my refund?
Will I get my refund in the mail?
What qualifies as a refund?
How long before a refund is approved?
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